Having your BOCA printer out of service can disrupt your operations. At amazingprint.net, we understand the critical role your BOCA printers play, and we are dedicated to providing expert Printer Repairing Services to minimize downtime and get you back to business quickly. Whether your printer is under warranty, a service contract, or requires out-of-warranty repairs, our skilled technicians are here to assist. We offer comprehensive support and repair options for a wide range of BOCA printer models, ensuring your printing solutions are always performing at their best.
Comprehensive Support Options for BOCA Printer Repairs
BOCA Systems provides extensive support to address your printer repair needs effectively. We offer both email and phone support to cater to different levels of urgency and technical complexity.
Email Support: For printers covered under warranty or service contracts, BOCA provides complimentary technical support via email. This is an excellent option for less urgent issues or when you need to send detailed information about your printer problem. For printers not covered by warranty or a service contract, email support is available at a rate of $100.00 per incident. However, BOCA reserves the right to waive this fee for valued customers in good standing, demonstrating our commitment to customer satisfaction.
Phone Support: Phone support can be provided for covered printers at BOCA’s discretion, especially when immediate assistance is required. For non-warranty or non-contract printers, phone support is also available but is billed at $100.00 per hour for Level 1 support and $200.00 per hour for more advanced Level 2 support. Please note that billing is rounded up to the nearest hour, and a valid credit card is necessary for phone support payments.
Transparent Price Schedule for Printer Repairs
We believe in transparent and fair pricing for all printer repairing services. Our flat rate schedule, detailed below, helps you understand the costs associated with repairing various BOCA printer models. Please be aware that these prices are based on the assumption that all necessary parts are present within the printer. Missing parts will be billed separately to ensure accurate repair costs. It’s important to note that the print head is not included in the flat rate and will be invoiced as a separate item in addition to the standard repair charge. Printers that are currently under warranty or maintenance plans are, of course, excluded from this price schedule.
Current BOCA Printer Model Repair Costs
| Printer Model | Price |
|---|---|
| Lemur-X, Lemur-Z | $210.00 |
| Lemur-C, Lemur-R | $160.00 ** |
| Lemur, Lemur-K, Plastic Lemur-S | $200.00 ** |
| Lemur-2P, Lemur-2 or Lemur-2K | $300.00 ** |
| Lemur-M or Lemur-MK | $360.00 ** |
| Metal Lemur-S | $360.00 ** |
| LOGIC BOARD REPAIR, ONLY | $200.00 |
Old BOCA Printer Model Repair Costs
| Printer Model | Price |
|---|---|
| (X/Sub) MICRO (plus) | $400.00 |
| DUAL MICRO | $500.00 |
| (X/Sub) MINI (plus) | $600.00 |
| XATM or SubATM | $600.00 |
| GHOSTWRITER PRINTERS | $600.00 |
| MAG PRINTERS | $620.00 |
| MAGMINI PRINTERS | $1060.00 |
| LOGIC BOARD REPAIR, ONLY | $400.00 |
| NOTE: Some of the above items may no longer be repairable |
Other Potential Charges
| Item | Price |
|---|---|
| No problem found | $75.00 |
| Box charge | $25.00 |
| For any printer requiring a new box |
NOTE: Lemur series printers are classified as “current models,” while all other models listed are considered “old models.” ** Please add a $100.00 premium per cutter for models equipped with a cutter. Additional charges may be applicable for RFID printers.
A $75.00 evaluation fee will be applied to any printer or logic board returned where we cannot replicate the reported failure. This fee is also applicable to printers or logic boards that are deemed irreparable. Importantly, this evaluation fee can be credited towards future repair services performed on the evaluated printer, offering added value for our customers. All prices are FOB Boca Raton.
Printer Return Procedure for Efficient Repairs
To ensure a smooth and efficient printer repair process, please follow our printer return procedure. Return the printer to BOCA for repair with freight prepaid, ideally in its original box and packing materials.
Crucially, include a completed repair form with each printer returned. Failure to include this form will likely cause delays in the repair process. We prefer payments to be made via credit card (Visa, MasterCard, American Express). Payment on open account is also acceptable for customers who maintain an active and current account status with us.
Please return the printer to the following address:
Boca Systems, Inc
1065 South Rogers Circle
Boca Raton, FL 33487
Attn: Printer Repair Dept.For any queries or further assistance, please contact us:
Phone: (561) 998-9600
Fax: (561) 998-9609
Email: [email protected]The standard turnaround time for printer or logic board repairs is approximately seventeen business days. If you require a faster service, we offer an accelerated repair service, which is completed within five business days, for a rush charge of $60.
Printer Upgrades and Conversions
Beyond printer repairing services, BOCA also offers printer upgrades and conversions to extend the functionality and lifespan of your existing equipment. If you are considering upgrading or converting your BOCA printers, we recommend following this procedure:
- Send a Representative Printer for Analysis: Send one printer of the model you wish to convert to BOCA for a thorough analysis.
- BOCA Analysis and Modification: Our expert technicians will analyze your printer and perform the requested modifications, if technically feasible.
- Cost Structure for Analysis/Conversion:
- Analysis only (conversion not possible): $100.00
- Analysis + Conversion: $500.00 plus the cost of any necessary parts.
- Printer Return and Customer Testing: We will return the modified printer to you for testing in your operational environment.
- Order Replacement Parts (if acceptable): If you find the converted printer meets your requirements, you can then order the necessary parts to convert your remaining printers.
Conversion to RFID printer capabilities might be possible depending on the specific printer model and its age. Please contact us directly to discuss the feasibility of RFID conversions for your printers and to get more detailed information.
NOTE: The upgrade/conversion procedure outlined above is applicable only to printers with identical configurations. If you have multiple printer models requiring similar conversions, this process must be repeated for each distinct printer model to ensure compatibility and successful conversion.
We at amazingprint.net, through BOCA’s services, are committed to providing top-tier printer repairing services, support, and upgrade options to keep your BOCA printers running efficiently and effectively. Contact us today to learn more about how we can assist with your printer maintenance and repair needs.
