Printing documents on campus at North Carolina State University is streamlined through the WolfPrint system. For students, faculty, and staff looking to utilize the printing services at the Libraries, having funds in your AllCampus account is essential. This guide will walk you through the process of setting up and using WolfPrint to ensure you can easily print what you need at NCSU.
The NC State University Libraries exclusively utilize the WolfPrint system, and printing services are not available for individuals without a valid university AllCampus account. If you do not have an AllCampus account, alternative printing solutions are available, such as the FedEx Office located conveniently across from the D. H. Hill Jr. Library at 2712 Hillsborough Street. However, for on-campus convenience, understanding and using WolfPrint is key.
WolfPrint, managed by NCSU’s Office of Information Technology (OIT), provides a comprehensive printing solution across campus. Learn more about WolfPrint to understand its full capabilities and service offerings.
Setting Up Your Print Job with WolfPrint
To initiate a print job, follow these straightforward steps to authenticate and prepare your document for printing:
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Access the WolfPrint Page: Begin by navigating to the WolfPrint page. This link will open in a new window, allowing you to keep these instructions readily accessible.
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Confirm Job on Mobility Print: Once on the WolfPrint page, click on the “Mobility Print Confirm Job” button. This step is crucial for authenticating your device for printing.
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Unity ID Login: You will be prompted to sign in using your Unity ID and password. This is your standard NC State login credential, ensuring secure access to the printing service.
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Authentication Confirmation: Upon successful login, you will receive a confirmation message, verifying your authentication for printing. This message, similar to the example below, indicates that you are ready to proceed with sending print jobs.
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Select Your Document and Printer: Open the document you wish to print and select the print option within your software application. You will need to choose a printer destination. For WolfPrint, select either “WolfPrint-BlackAndWhite” for black and white prints or “WolfPrint-Color” for color prints.
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Account Selection and Print Confirmation: After selecting the printer, the system will process your request. Return to the WolfPrint page, where you should see a Print Job Notification. Here, you can choose the AllCampus account you wish to charge for the print job. Typically, your personal account will be selected by default. Click “Print” to confirm and send the job to the queue.
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Final Confirmation Message: A final message will appear confirming that your print job has been sent. Click “OK” to acknowledge this confirmation.
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Monitor Job Status: You can track the status of your print job on the WolfPrint page. This page will display pending print jobs and their status, ensuring you know when your document is ready for retrieval.
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Retrieve Your Print: Once your job is processed and ready, you can retrieve it from any WolfPrint-BlackAndWhite or WolfPrint-Color printer located across campus. See the next section for detailed retrieval instructions.
Retrieving Your Print Job at a WolfPrint Printer
Once you’ve sent your document to print, retrieving it is just as easy. WolfPrint utilizes FollowMe printers, allowing you to print at any enabled printer on campus. You can also use a touch-free retrieval method via QR code for added convenience.
Steps for Standard Retrieval:
- Locate a FollowMe Printer: Find any FollowMe printer on campus. These printers are designated WolfPrint printers and are available in various locations, including libraries and departmental areas.
- Authenticate at the Printer: At the printer, swipe your NCSU ID card through the card reader or manually log in using your Unity ID and password on the printer’s touchscreen interface.
- Access Print Release: On the printer’s screen, select the “Print Release” icon. This will display your pending print jobs.
- Select Print Jobs: You can choose to “Print all” to release all pending jobs, or select the arrow next to individual filenames to choose specific documents to print.
- Confirm Printing: After selecting your documents, press “Print” to release them to the printer.
- Logout: Once your documents have printed, remember to select “Logout” on the printer interface to secure your account information.
Touch-Free Retrieval Using QR Code:
For a contactless experience, WolfPrint printers are equipped with QR codes:
- Scan the QR Code: Use your smartphone to scan the QR code displayed on the WolfPrint printer.
- Verify and Login: The QR code will direct you to a PaperCut webpage (verify the URL is papercut.oit.ncsu.edu for security). On this page, enter your Unity ID and password.
- Manage Print Jobs: The webpage will display a list of your available print jobs for that printer. By default, all jobs are selected. Uncheck any jobs you do not wish to print at this time.
- Release Print Jobs: Tap the print button located in the bottom left corner of the webpage to release the selected print jobs.
Troubleshooting and Support
Encountering issues with WolfPrint? Here are a few common problems and solutions:
- Insufficient Funds: If your file fails to print, the first step is to check your AllCampus account balance. Visit the WolfPrint page to ensure you have sufficient funds for printing.
- System Errors: If you have enough funds and are still experiencing issues, there might be a system error or printer malfunction.
- Seek Assistance: For any persistent problems, help is readily available. Visit one of the library service desks for in-person support. Library staff can assist with troubleshooting and guide you through the printing process.
By following these instructions, you can efficiently utilize the WolfPrint system at NC State University for all your printing needs, whether you are in the library or anywhere else on campus.
