Experiencing problems with your HP printer? Many common printing and scanning issues can be quickly resolved using the Hp Printer Scan Doctor, a free diagnostic tool from HP. This guide will walk you through how to uninstall and reinstall your printer drivers, and then utilize the HP Printer Scan Doctor to get your device working smoothly again.
Uninstall Your HP Printer
Before reinstalling or using the Scan Doctor, it’s best to ensure a clean slate by completely uninstalling your current printer software. Follow these steps:
- In Windows, search for and open Programs and Features.
- Locate your HP Printer in the list and select Uninstall.
- Next, search for and open Devices and Printers in Windows.
- Find your HP printer in the Devices and Printers window. Right-click on it and choose Delete or Remove Device.
- Open the Run command by pressing Windows key + R.
- Type printui.exe /s and click Ok. (Make sure there is a space between “printui.exe” and “/s”).
- Go to the Drivers tab in the Print Server Properties window.
- Look for your HP Printer driver. Select it and click Remove at the bottom.
- Click Ok, then Apply and Ok on the Print Server Properties windows.
- Close Devices and Printers.
- Restart your PC.
Reinstall Your HP Printer
After a complete uninstall, reinstall the latest drivers for your HP printer.
- Download the latest printer software and drivers from the official HP support website: http://hp.care/2nikIQ9
- Follow the on-screen instructions to complete the installation.
Utilize HP Printer Scan Doctor
If you are still encountering issues after reinstalling the drivers, the HP Printer Scan Doctor is your next best step. This tool can automatically diagnose and fix a variety of printer and scanner problems.
- Download the HP Printer Scan Doctor from this link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
- Run the downloaded HPPSdr.exe file.
- Follow the prompts provided by the HP Printer Scan Doctor to diagnose and repair any issues it detects.
By following these steps, including using the HP Printer Scan Doctor, you should be able to resolve most common problems and get your HP printer working correctly.
