Experiencing issues with printing or scanning at a DML multifunction device on campus? Georgetown University provides resources to ensure your printing needs are met efficiently. During staffed hours, the IS Desk is your first point of contact for immediate assistance. Outside of these hours, Georgetown offers a straightforward technology troubleshooting form to report any problems you encounter with printing or scanning on DML devices.
Resolving Printing and Scanning Problems
If you’re facing difficulties with a DML multifunction device, prompt action can save you time.
- During Staffed Hours: Seek assistance from the IS Desk staff for on-the-spot troubleshooting and solutions.
- Unstaffed Hours: Utilize the technology troubleshooting form to report printing or scanning issues. This ensures your problem is logged and addressed as quickly as possible.
Printing PDF and PowerPoint Documents
Large files, especially PDFs and PowerPoint presentations, require a little patience when printing.
- Potential Delay: Be aware that printing these document types can take up to 30 minutes, particularly if PowerPoint slides are altered. To minimize delays, avoid modifying your slides before printing.
- Browser Recommendation: For optimal downloading and printing, Georgetown University recommends using Mozilla Firefox or Internet Explorer.
- Canvas Printing Tip: When printing PDF or PPT slides directly from Canvas, download the file to your desktop first. Then, open the document locally and proceed with printing. This method often streamlines the printing process.
Step-by-Step Guide to Double-Sided Printing
To save paper and print efficiently, double-sided printing is readily available. Here’s how to enable it:
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Access the Print Menu:
- Standard Applications: In most applications, click “File” in the top toolbar, then “Print.” Alternatively, use the shortcut “Ctrl + P.”
- Firefox Kiosks: On lobby kiosks using Firefox, simply click the printer icon located to the left of the URL bar.
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Select Your Printer Queue: In the print menu, locate the drop-down menu to choose your desired print queue. Georgetown University offers two primary options:
- GU Monochrome: For black and white printing.
- GU Color: For color printing.
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Open Printer Properties: Click on the “Properties” button. This will open a new menu with detailed printer settings.
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Enable 2-Sided Printing: Within the printer properties menu, find and select the option for “2-sided printing” or “Double-sided printing.” Click “OK” to confirm your selection and close the printer properties menu.
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Finalize and Print: If no further adjustments are needed, click “OK” on the main print menu. Your print job will now be sent to the selected queue with double-sided printing enabled.
Understanding Printing Refunds at Georgetown
Georgetown University’s GOCard Office offers refunds under specific circumstances to ensure fair printing services. You are eligible for a refund if:
- Printer Malfunctions: The printer fails to complete your job due to paper supply issues, paper jams, mechanical failures, or Pharos system errors.
- Illegible Print Quality: Low toner or cartridge failure results in document text that is faded and illegible.
- Damaged or Illegible Documents: Your document is damaged during printing or contains illegible text due to printer issues.
To request a refund, email [email protected] with the following details:
- Your First and Last Name
- UID Number (Located on the front of your GOCard)
- Date and Approximate Time of the Printing Issue
- Number of Misprinted Pages
Alternatively, for immediate assistance regarding GOCard debit issues without successful printing, you can:
- Contact the Georgetown Service Center at 202-687-4949.
- Visit the UIS Service Desks located in the Leavey Center bookstore for in-person support.
By following this guide, you can navigate printing at Georgetown University with greater ease and confidence. Remember these resources for efficient and trouble-free Georgetown Printing experiences.
