When investing in high-quality batting gloves, especially from a brand like Bruce Bolt known for its craftsmanship, understanding the warranty and guarantees offered provides peace of mind. You might be wondering, “Does Bruce Bolt stand behind their products?” The answer is a resounding yes, with their Glove Guarantee and Satisfaction Guarantee designed to ensure customer satisfaction. Let’s delve into the details of what these guarantees entail.
The Bruce Bolt Glove Guarantee: Ensuring Quality and Fair Play
Bruce Bolt is committed to producing top-tier batting gloves that, with proper care, are designed to outlast many others on the market. They operate on a principle of fairness: customers are expected to be reasonable, and in return, Bruce Bolt pledges to treat them fairly. This commitment is formalized in their Glove Guarantee.
For any glove issues arising within 90 days of purchase, Bruce Bolt typically offers a straightforward replacement, no questions asked. Even if the gloves have been used for longer than 90 days, but you feel they haven’t lived up to expectations, Bruce Bolt often extends a discount towards a new pair.
To initiate a glove replacement or discount claim, simply email [email protected] with the following essential information:
- Clear Images of the Glove Damage: Provide pictures highlighting the ripped areas.
- Image of Glove Palms: This helps assess the wear pattern and overall condition.
- Order Number or Proof of Purchase: Include this (or retailer proof if bought from a store) along with the email used during purchase.
The Glove Guarantee applies to all batting gloves purchased on or after August 4, 2023. Bruce Bolt emphasizes its dedication to crafting the highest quality batting gloves through superior design, premium materials, expert craftsmanship, and exceptional customer service. They aim for their gloves to be recognized as the most durable and comfortable available.
Key Terms of the Glove Guarantee:
- Coverage Period: The Glove Guarantee is valid for 90 days from the date of receipt by the original purchaser.
- Scope of Guarantee: It covers defects in materials and workmanship.
- Single Replacement: Within the 90-day period, eligible gloves qualify for a one-time replacement at no cost to the purchaser. This is subject to claim approval by Bruce Bolt’s replacement team after reviewing proof of purchase and images clearly showing the damage.
Exclusions from the Glove Guarantee:
It’s important to understand what the Glove Guarantee does not cover. Exclusions include:
- (i) Cosmetic Damage: Normal wear and tear that doesn’t affect performance.
- (ii) Damage from Misuse: Damage due to accidents or improper care and maintenance.
- (iii) Damage from Additives: Issues caused by using adhesive sprays, chemicals, etc.
- (iv) Misuse: Damage resulting from using the gloves in a way they weren’t intended.
- (v) Environmental Damage: Sweat/water damage or damage from extreme environmental conditions.
- (vi) Unauthorized Modifications: Damage from service or modifications by anyone outside of Bruce Bolt.
- (vii) Limited Edition Gloves: Limited edition batting gloves are excluded.
- (viii) Insured Purchases: Gloves purchased with “insurance” through retail partners are not covered under this guarantee.
Sales of all limited edition batting gloves are final.
To initiate a claim under the Glove Guarantee, please fill out THIS FORM.
Bruce Bolt Satisfaction Guarantee: Beyond Gloves
Beyond the Glove Guarantee, Bruce Bolt offers a broader SATISFACTION GUARANTEE on all their other products. While this doesn’t mean gear and apparel are indestructible, it reflects their commitment to customer satisfaction. If you’re not happy with the longevity of any Bruce Bolt product (excluding limited edition gloves), they encourage you to reach out. As a family-owned business, Bruce Bolt prioritizes excellent customer service and will strive to find a fair resolution. For any questions or concerns under the Satisfaction Guarantee, email [email protected].
In summary, Bruce Bolt provides robust guarantees to protect your purchases and ensure you are satisfied with their products. Their Glove Guarantee specifically addresses potential issues with their batting gloves, while the Satisfaction Guarantee extends to their wider product range, reinforcing their dedication to quality and customer care.
