Canon U.S.A., Inc. provides a limited warranty for its Canon-brand products purchased and used within the United States. This warranty covers defects in materials and workmanship under normal use and service. Understanding the terms and conditions of this warranty, especially regarding aspects like Canon Printer Driver compatibility and proper usage, is crucial for Canon product owners.
Understanding Your Canon Limited Warranty
Your new or refurbished Canon product is protected against manufacturing defects for one (1) year from the original purchase date. This applies when the product is used under normal conditions. For refurbished products, the same one-year warranty period applies from the date of original purchase.
In case your product proves to be defective during the warranty period, Canon USA will take corrective action. This may involve:
- Repairing the product using new, remanufactured, repaired, or recycled parts.
- Exchanging the defective product for a new product.
- Exchanging it for a refurbished product.
The decision on which option to pursue rests with the Canon USA repair facility or an Authorized Service Facility (ASF). It’s important to note that any warranty repair or replacement does not extend the original warranty period. To avail of warranty service, you must present a dated proof of purchase, such as a copy of your sales bill.
What is Not Covered?
It’s essential to be aware that this limited warranty has exclusions. It does not cover accessories or consumables like paper and ink cartridges. Furthermore, the warranty’s validity is contingent on using the product with compatible equipment and software. While Canon USA is responsible for its own brand peripherals under a separate warranty, non-Canon brand equipment and software, even if distributed with the Canon product, are provided “as is” without any Canon USA warranty. Any warranty for these non-Canon items is provided by their respective manufacturers.
The limited warranty also does not apply in situations arising from:
- Improper Usage and Damage: Damage resulting from abuse, neglect, mishandling, incorrect packaging, alterations, accidents, electrical fluctuations, misuse, failure to follow operating instructions, or using the product in unsuitable environmental conditions as outlined in the user manual. This includes physical damage like drops, scratches, and abrasions, which are presumed to be due to misuse.
- Non-Canon Parts and Supplies: Issues caused by using parts, media, software, or supplies not sold by Canon USA. This is particularly relevant to canon printer driver and software compatibility. Using unofficial or incorrect drivers can lead to malfunctions and are not covered under warranty. Similarly, using non-Canon ink cartridges or refilled cartridges that damage the printer are also excluded.
- Tampered Serial Number: Warranty is void if the product’s serial number or dating has been defaced, altered, or removed.
Software and System Warranty
Any system software (factory-loaded or provided on disks/CD-ROMs) and utility software distributed with the product are provided “as is” without warranty from Canon USA. The warranty for such software, if any, is detailed in the software manufacturer’s license agreement. If you haven’t received this agreement, contact Canon USA immediately.
Limitations and Liabilities
It is important to understand the limitations of the Canon USA warranty. No implied warranty, including merchantability or fitness for a particular purpose, applies after the express limited warranty period. Furthermore, no other express warranty given by any entity is binding on Canon USA.
Canon USA is not liable for:
- Loss of revenue or profits.
- Inconvenience.
- Expenses for substitute equipment or service.
- Storage charges.
- Loss or corruption of data.
- Any special, incidental, or consequential damages arising from the use, misuse, or inability to use the product. This applies regardless of the legal basis of the claim, even if Canon USA has been advised of potential damages.
In any case, the maximum recovery from Canon USA will not exceed the purchase price of the product. You assume all risks and liabilities for loss, damage, or injury arising from the use, misuse, or inability to use the product, unless directly caused by Canon USA’s negligence.
This warranty is exclusively for the original purchaser or the gift recipient and represents your exclusive remedy.
Canon USA Customer Support and Service Options
Canon USA provides comprehensive customer support to assist you with your product, including troubleshooting and obtaining the latest canon printer driver downloads. You can access support through:
- Online Resources: Interactive troubleshooting, driver downloads, FAQs, and operating hours are available at www.usa.canon.com/support. This is your first stop for finding the correct canon printer driver for your printer model.
- Toll-Free Technical Support: For live assistance, call 1-800-OK-CANON (1-800-652-2666) Monday to Friday (excluding holidays).
- TDD for Hearing Impaired: Telephone Device for the Deaf (TDD-1-855-270-3277).
Repair and Exchange Services
If your product requires service during the warranty period, Canon USA offers two hardware support options:
1. Authorized Service Facility Carry-In / Mail-In Service:
This service allows you to carry in or mail your product to a Canon USA Authorized Service Facility (ASF) for repair or exchange (at Canon USA’s discretion). You can find the nearest ASF details on Canon USA’s website www.canontechsupport.com or by calling the Customer Care Center at 1-800-828-4040. Products under warranty will be repaired or exchanged and returned without charge by the ASF.
2. InstantExchange Service:
For quicker resolution, Canon offers InstantExchange Service. A Canon technician will attempt to diagnose and resolve the issue over the phone. If remote resolution isn’t possible, and you opt for InstantExchange, you’ll receive a reference number. You will need to provide product serial number, information, and a shipping address for the replacement product.
Canon USA will ship a replacement product prepaid, typically on the same day if the request is made before 3 p.m. E.T. (Monday-Friday, excluding holidays). While same-day shipping is aimed for, it is not guaranteed in cases beyond Canon’s control. The replacement product may be new or refurbished and will be covered for the remaining period of your original warranty.
Important points about InstantExchange:
- You keep the replacement product.
- Canon USA retains your original product.
- Ensure to return your original product in the replacement product’s shipping carton, including the reference number, proof of purchase, and a problem description.
- Do not return printheads, ink cartridges, or tanks.
- InstantExchange is available only during the limited warranty period and within the continental United States, Alaska, and Hawaii.
Your Legal Rights
This limited warranty provides specific legal rights, and you may have additional rights that vary by state.
* Support program details and InstantExchange service availability (subject to replacement unit availability) are subject to change without notice.
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747 USA
Note: This rewritten article is for informational purposes based on the provided original text and should not be considered legal advice. Always refer to the official Canon USA warranty documents for complete and up-to-date information.
