Purchasing a Canon Multifunction Printer is an investment in efficiency and productivity for your home or office. To protect this investment, Canon U.S.A., Inc. provides a limited warranty for its new and refurbished Canon-brand products, including multifunction printers, when purchased and used within the United States. This warranty assures you against manufacturing defects and ensures support for your device. Understanding the terms and conditions of this warranty is crucial for every Canon multifunction printer owner.
What Does the Canon Multifunction Printer Warranty Cover?
Canon’s limited warranty covers defects in materials and workmanship under normal use and service for a period of one (1) year from the original purchase date. This means that if your Canon multifunction printer malfunctions due to a manufacturing issue or faulty parts during this period, Canon USA will take responsibility to resolve the problem.
Under this warranty, if your Canon multifunction printer is returned to an authorized Canon USA repair facility and is found to be defective upon inspection, Canon USA will, at its discretion and at no charge, take one of the following actions:
- Repair: Your printer will be repaired using new, remanufactured, repaired, and/or recycled parts. This ensures that the repair process is both effective and environmentally conscious.
- Replacement with a New Product: In some cases, your defective printer may be exchanged for a brand new Canon multifunction printer of the same model or equivalent.
- Replacement with a Refurbished Product: Alternatively, Canon may opt to replace your printer with a refurbished Canon multifunction printer that has been restored to full working condition.
It’s important to note that any warranty repair or replacement will not extend the original warranty period of your Canon multifunction printer. The warranty remains valid from the date of original purchase. To avail of warranty service, you will need to provide a dated proof of purchase, such as a copy of your dated bill of sale.
What is NOT Covered Under the Warranty?
While the Canon multifunction printer warranty is comprehensive, it’s essential to understand its limitations. Certain conditions and situations are explicitly excluded from warranty coverage to ensure fair and sustainable service operations.
The limited warranty does not cover the following:
- Accessories and Consumables: Items such as paper, ink cartridges, toner cartridges, and other accessories that are designed to be used up or replaced periodically are not covered under the warranty. This is standard practice as these items are subject to usage and depletion.
- Damage Due to Misuse and Neglect: If the damage to your Canon multifunction printer is a result of abuse, neglect, mishandling, improper packaging during shipping, alteration, accident, electrical current fluctuations, improper use, or failure to follow operating or maintenance instructions as outlined in the user manual, the warranty will not apply. For instance, physical damage like dropping the printer, scratches, or abrasions are generally presumed to be due to misuse.
- Unauthorized Service: Services performed by anyone other than a Canon USA authorized repair facility will void the warranty. It’s crucial to rely on Canon’s official service network for any repairs or maintenance during the warranty period.
- Non-Compatible Items: The warranty is applicable only if the Canon multifunction printer is used with compatible computers, peripheral equipment, and software. Issues arising from the use of incompatible items are not covered. Canon is not responsible for non-Canon brand equipment and software, which are typically sold “as is” without any warranty from Canon USA. Any warranty for non-Canon branded items is provided by their respective manufacturers.
- Damage from Non-Canon Supplies: Using parts, media, software, or supplies not sold by Canon USA, including non-Canon ink cartridges or refilled ink cartridges, that cause damage to the printer or lead to frequent service calls is not covered. Canon recommends using genuine Canon supplies to ensure optimal performance and avoid potential warranty issues.
- Altered Serial Number: If the serial number or dating of the Canon multifunction printer has been defaced, altered, or removed, the warranty becomes void. The serial number is essential for identification and warranty validation.
Duration of the Limited Warranty
The standard limited warranty for Canon multifunction printers is one (1) year from the date of original purchase. This duration provides a significant period of coverage for potential manufacturing defects that may arise under normal usage. Remember to keep your purchase receipt as proof of the purchase date to validate your warranty claims within this period.
How to Obtain Warranty Service for Your Canon Multifunction Printer
If your Canon multifunction printer requires service under warranty, Canon USA provides several customer support options to assist you:
- Online Support: Visit the Canon USA support website (www.usa.canon.com/support) for interactive troubleshooting guides, the latest driver downloads, FAQs, and hours of operation for support services. This is often the quickest way to find solutions to common issues.
- Toll-Free Live Technical Support: For more direct assistance, you can call Canon’s toll-free technical support line at 1-800-OK-CANON (1-800-652-2666). Live support is available Monday through Friday, excluding Canon-observed holidays.
- Telephone Device for the Deaf (TDD): For customers with hearing impairments, Canon offers TDD support at 1-855-270-3277.
When you need to claim warranty service, a Canon USA Customer Care Center representative will first attempt to diagnose and resolve the issue over the phone. If the problem cannot be resolved remotely, you will receive instructions on Canon USA’s current warranty service procedures. Be prepared to provide your Canon multifunction printer’s serial number and other relevant information about your product and the issue you are experiencing.
Important Legal Disclaimers
It’s crucial to be aware of the legal disclaimers associated with the Canon multifunction printer limited warranty.
- No Implied Warranties Beyond Express Warranty: After the one-year express limited warranty period, no implied warranty, including merchantability or fitness for a particular purpose, applies to the product. No other express warranty or guarantee given by any person or entity, except as explicitly stated by Canon USA, is binding on Canon USA.
- Limitation of Liability: Canon USA is not liable for any indirect losses or damages, such as loss of revenue or profits, inconvenience, expenses for substitute equipment or service, storage charges, loss or corruption of data, or any other special, incidental, or consequential damages resulting from the use, misuse, or inability to use the Canon multifunction printer. This limitation applies regardless of the legal theory under which the claim is made, even if Canon USA has been advised of the possibility of such damages. The maximum recovery from Canon USA will not exceed the purchase price of the product.
- Exclusive Remedy: The limited warranty extends only to the original purchaser of the Canon multifunction printer or the person who received it as a gift. It states the exclusive remedy available to the purchaser in case of defects covered by the warranty.
Understanding your Canon multifunction printer’s warranty ensures you are aware of your rights and responsibilities as a Canon customer. By adhering to the guidelines and using genuine Canon products, you can maximize the benefits of your warranty and the lifespan of your Canon multifunction printer. For complete and detailed information, always refer to the official warranty document packaged with your product or consult the Canon USA website.
