For students at Washington University in St. Louis (WashU), printing documents and accessing campus print services is straightforward and convenient. WashU utilizes the PaperCut print management system, enabling you to print from your personal laptop or access printers located across the campus. This guide will walk you through using WashU’s Student Technology Services (STS) printers, covering printing, scanning, copying, and even how to request a print refund.
Printing with Your WUSTL ID Card
The STS printers at WashU are user-friendly and efficient. Here’s how to print your documents:
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Swipe Your WUSTL ID: Begin by swiping your WUSTL ID card at the printer. This authenticates your account and allows you to access your print jobs and other services.
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Select Print Release: On the printer’s touchscreen, touch the “Print Release” button. This will display a list of all print jobs you’ve submitted within the last 36 hours.
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Choose Your Print Jobs and Print: Select the print jobs you wish to print from the list on the screen. After selecting, touch the “Print” button located at the bottom right of the screen to start the printing process.
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Sign Out: After your print job is complete, navigate back to the home menu on the printer and touch the “Sign Out” button to securely log out.
Scanning Documents at STS Printers
Need to scan a document? The STS printers also offer scanning capabilities directly to your email. Here’s how to scan:
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Swipe Your WUSTL ID Card: Just like printing, start by swiping your WUSTL ID card to access the printer’s functions.
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Go to Scan and Select Scan to Email: Touch the “Scan” button on the touchscreen, and then select the “Scan to Email” option.
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Enter Recipient Email: On the next screen, fill in the “TO” field with the email address where you want to send the scanned document. Other options are typically optional or will be auto-filled.
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Send Scan: Touch the “Send” button to send your scanned document to the specified email address.
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Sign Out: Remember to navigate back to the home menu and touch “Sign Out” after scanning.
Copying Documents on Campus
Making copies is also available at STS printers. Follow these steps to copy documents:
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Swipe Your WUSTL ID Card: Swipe your WUSTL ID card at the printer to begin the copying process.
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Select Copy Function: Touch the “Copy” button on the printer’s interface.
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Adjust Settings and Copy: Change any necessary copy settings and then touch the “Copy” button to start the copying process.
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Sign Out: Don’t forget to sign out by returning to the home menu and selecting “Sign Out”.
Requesting Print Refunds
In the event of printer errors like damaged prints, paper jams, ink issues, or wrinkled paper, WashU students can request print refunds. Refund requests must be made within two weeks of the print job submission. To submit a refund request, please visit ServiceNow and complete the refund request form.
Utilizing the printing services at WashU is designed to be a seamless part of your academic experience. With PaperCut and your WUSTL ID, managing your printing, scanning, and copying needs on campus is efficient and user-friendly.
