Owning a Canon printer brings convenience and quality to your printing needs. To ensure your investment is protected, it’s essential to understand the terms and conditions of the Canon U.S.A., Inc. Limited Warranty, especially concerning aspects that ensure smooth operation, like having the correct Printer Drivers Canon recommends. This document outlines the specifics of your warranty and the InstantExchange Program available in the United States.
Canon U.S.A., Inc. Limited Warranty Explained
Canon U.S.A., Inc. (“Canon USA”) provides this limited warranty for new or refurbished Canon-brand products (“Product”) purchased and used exclusively within the United States. This warranty safeguards your Product against defects in material and workmanship under normal use and service.
Warranty Coverage Period:
- New Products: One (1) year from the original purchase date when delivered in new condition and original packaging.
- Refurbished Products: One (1) year from the original purchase date.
Should your Product require service and is proven defective upon inspection at a Canon USA repair facility or a Canon USA Authorized Service Facility (“ASF”), Canon USA will, at its discretion:
- Repair the Product using new, remanufactured, repaired, or recycled parts.
- Exchange the Product for a new unit.
- Exchange the Product for a refurbished unit.
It’s important to note that any warranty repair or replacement does not extend the original warranty period. To avail of warranty service, you must present a dated proof of purchase, such as a copy of your dated sales receipt. This warranty specifically excludes accessories and consumables like paper and ink cartridges, which are provided without warranty or replacement.
Compatibility and Exclusions
This warranty is applicable only when the Product is used with compatible computers, peripherals, and software. Canon USA is not responsible for non-Canon brand items, except for compatible Canon brand peripherals covered under a separate warranty. Repairs for Canon brand peripherals are governed by the terms of their respective Separate Warranty. Non-Canon brand equipment and software distributed with the Product are sold “as is,” without any warranty from Canon USA, including implied warranties of merchantability or fitness for a particular purpose. Any warranty for these non-Canon items is provided by their respective manufacturers.
The limited warranty does not cover defects resulting from:
- Damage due to abuse, neglect, mishandling, improper packaging, alteration, accident, electrical fluctuations, misuse, failure to follow operating or maintenance instructions in the user manual, or unauthorized service. Physical damage like dropping, scratches, and abrasions are presumed to result from misuse.
- Damage caused by using non-Canon parts, media, software, or supplies, including non-Canon or refilled ink cartridges, leading to product damage or frequent service calls. Ensuring you use genuine Canon ink and supplies, and the correct printer drivers canon provides, can help prevent such issues.
- Products with defaced, altered, or removed serial numbers.
Understanding the warranty terms ensures users are aware of their coverage.
Software and Implied Warranties
Any system software or utility software provided with the Product is sold “as is” without warranty from Canon USA. Software warranties are detailed in the software manufacturer’s license agreement included with the software. Contact Canon USA immediately if you have not received this agreement.
Limitations on Liability:
No implied warranty, including merchantability or fitness for a particular purpose, applies to the Product after the express limited warranty period. Canon USA is not liable for loss of revenues or profits, inconvenience, substitute equipment expenses, storage charges, data loss, or any special, incidental, or consequential damages arising from the use, misuse, or inability to use the Product, regardless of legal theory. In no case shall recovery exceed the purchase price of the Product. You assume all risk and liability for loss, damage, or injury arising from the use, misuse, or inability to use the Product, unless caused directly by Canon USA’s negligence.
This warranty is exclusively for the original purchaser or gift recipient and represents your exclusive remedy.
Canon USA Customer Support and Service Options
Canon USA provides extensive customer technical support options, ensuring you have access to help when you need it. This includes resources for downloading the latest printer drivers canon offers to optimize your printer’s performance.
Support Resources:
- Online Troubleshooting & Driver Downloads: www.usa.canon.com/support – Access interactive troubleshooting, the latest driver downloads, FAQs, and operating hours.
- Toll-Free Live Technical Support: 1-800-OK-CANON (1-800-652-2666) – Available Monday-Friday (excluding Canon holidays).
- Telephone Device for the Deaf (TDD): 1-855-270-3277
Repair and Exchange Service Options:
Canon USA offers two hardware support options during the limited warranty period:
-
Authorized Service Facility Carry-In / Mail-In Service:
- Canon USA’s Carry-In/Mail-In Service provides repair or exchange through its Authorized Service Facility (ASF) network.
- Locate your nearest ASF or get more information by visiting www.canontechsupport.com or calling the Customer Care Center at 1-800-828-4040.
- Products under warranty will be repaired or exchanged and returned without charge by the ASF.
-
InstantExchange Service**
- For quicker resolution, Canon offers InstantExchange Service.
- Contact a Canon Customer Care Center or ASF technician who will attempt to diagnose and resolve the issue over the phone.
- If the problem persists and you opt for InstantExchange, a reference number will be issued. You will need to provide your Product serial number, location details, and proof of purchase.
- Canon USA will ship a replacement Product prepaid. Upon receiving the replacement, use the provided instructions and prepaid waybill to return your original Product in the replacement’s shipping carton, including the reference number, proof of purchase, and a problem description. Important: Do not return printheads, ink cartridges, or tanks.
The InstantExchange Service offers a fast replacement option for eligible products.
InstantExchange Service Details:
- Replacement Products are typically shipped the same day if the request is made by 3 p.m. E.T. Monday through Friday (excluding holidays), though same-day shipment is not guaranteed due to factors beyond Canon’s control.
- Replacement Products may be refurbished or reconditioned units but are covered for the remaining period of your original warranty.
- By using InstantExchange, you keep the replacement Product, and Canon USA retains your original Product.
- This service is available only during the express limited warranty period and within the continental United States, Alaska, and Hawaii.
This limited warranty provides specific legal rights, and you may have additional rights that vary by state. For any technical support needs or to ensure your printer operates optimally with the correct printer drivers canon provides, remember to utilize Canon’s extensive support resources.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747 USA
