Shipping Zones and Warehouse Locations
At AmazingPrint.net, we understand the excitement of receiving your new 3D printer. To ensure swift delivery, we operate several strategically located warehouses across the US, EU, Canada, UK, Australia, and China. Typically, your order, including popular models and accessories for your 3D printing needs – even if you are considering alternatives like a Comgrow 3d Printer – will be dispatched from the warehouse closest to you.
In some instances, such as with pre-sale items or complimentary gifts, there might be a slight delay as we consolidate inventory to your nearest location. Occasionally, if specific accessories are unavailable in your region, we may ship directly from our China warehouse. Rest assured, estimated delivery times are always clearly indicated on the product page to keep you informed.
Shipping Costs Explained
We strive to make shipping as straightforward as possible. Here’s a breakdown of our shipping fees:
- Free Shipping on New 3D Printers: Enjoy complimentary shipping on all new 3D printers to addresses within the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most regions of China. (Please note that for specific models like the T500, SV06 ACE, and SV08, there may be a small additional shipping charge.) This free shipping offer applies to a wide range of 3D printers, ensuring you get the best value, whether you are looking at a Sovol or considering a Comgrow 3D printer.
- Refurbished 3D Printer Shipping: Refurbished 3D printers are shipped free of charge to select countries within the EU. For deliveries to Sweden, Slovenia, Slovakia, and Romania, additional fees will apply based on the distance from our maintenance warehouse in France.
- Accessory Shipping Fees: Shipping fees for accessories are calculated based on weight. Furthermore, some countries, including New Zealand and Mexico, may incur additional shipping charges.
Understanding Taxes and Customs Duties
Please be aware that import duties, Value Added Tax (VAT), and other applicable taxes are not included in the purchase price of your 3D printer or accessories.
In certain regions and for specific product types, customs duty exemptions may apply. Detailed information regarding these exemptions can be found on our website.
Ultimately, customers are responsible for paying any customs duties that may arise during the import clearance process. If an order is refused due to high customs duties, a refund will be processed once the product is returned to our warehouse.
Easy Logistics Tracking Methods
Stay informed about your order’s journey with these tracking links, depending on the dispatch warehouse:
- US Warehouse (UPS): https://www.17track.net/en
- US Maintenance Warehouse (UPS): https://www.ups.com/fr/en/Home.page?
- EU Warehouse (DHL): https://www.dhl.com/pl-en/home.html
- FR Maintenance Warehouse (DHL): https://www.dhl.com/pl-en/home.html
- CA Warehouse (FedEx): https://www.fedex.com/en-us/home.html
- UK Warehouse (Yodel): https://www.yodel.co.uk/
- AU Warehouse (Eparcel): https://track.4px.com/#/
- China Warehouse (4PX): https://track.4px.com/#/
Common Shipping Questions
Q: Is it possible to change my shipping address after placing an order?
A: Address changes or order cancellations are possible only before your order is shipped. Please contact our customer support team immediately at [email protected] or through our Sovol 3D Facebook page to request changes. Once your order has been dispatched, we cannot guarantee address updates.
Q: What if my logistics tracking information is not updating?
A: If your tracking information has not been updated for more than 7 days, please contact us for assistance. For updates within 7 days of shipment, we kindly ask for your patience as the tracking information populates through the carrier’s system.
Q: Why have I only received a portion of my order?
A: To optimize delivery speed and efficiency, we may ship printers, accessories, and filaments separately using different logistics channels. This can sometimes result in items arriving at different times. Please contact us to obtain tracking numbers for all parts of your order and allow some additional time for the remaining items to be delivered.
Q: I received a delivery notification email, but my package hasn’t arrived. What should I do?
A: First, please check with your local post office and thoroughly inspect your delivery area, including your mailbox, doorway, and yard. It’s also worth checking with neighbors. If you still cannot locate your package, please contact us so we can help investigate further.
Q: Why is my order still not shipped?
A: Please note that shipping may be delayed by 1-3 business days during weekends, holidays, and festival periods. Once your order ships, you will automatically receive a notification email containing your tracking information.
Q: Which countries does amazingprint.net ship Sovol products to?
A: We proudly ship our products, including a wide range of 3D printers and accessories that rival even Comgrow 3D printer offerings, to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other regions within China.
Q: Which shipping option should I select for accessories if I am not in the US, EU, or UK?
A: If you are purchasing accessories and are located outside of the US, EU, or UK, please select the “Ship from China” option during checkout.
Returns Policy
We offer a 14-day return policy, providing you with a worry-free purchase experience. You have 14 days from the date you receive your item to initiate a return.
To be eligible for a return, the item must be in the same condition you received it – unused, unworn, with all original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start the return process, please contact us at [email protected].
Once your return request is approved, we will send you a prepaid return shipping label and detailed instructions on how and where to send your package. Please note that items returned without prior return authorization will not be accepted.
14-Day Money-Back Guarantee
We stand behind the quality of our products. Undamaged products can be returned for a full refund for any reason within 14 days from the date of purchase. Once the returned item arrives at our Sovol warehouse and undergoes inspection, the refund process will commence.
- Returns must include all original accessories.
- Items must be returned in their original packaging.
- For warranty claims not related to product quality, the buyer is responsible for return shipping costs.
- In cases of returns for non-quality related warranty claims, Sovol will refund the purchase price of the product itself, excluding the original order shipping costs.
- Returns may be rejected if the items do not meet the aforementioned requirements.
Refund requests under the 14-day money-back guarantee must be initiated within 14 days of opening a warranty claim. Refund requests for non-quality issues cannot be processed for items outside this 14-day window.
How to Return an Item:
- Contact Sovol customer support to initiate your return. Clearly state the reason for the return and provide your order number, along with an invoice or order confirmation screenshot.
- Sovol support will provide you with the correct return address within 48 business hours. We can also provide a logistics label; however, for returns not due to quality issues, the cost of return shipping will be deducted from your refund.
- To ensure timely refund processing, please send a return notification to Sovol, including the courier name and tracking number, especially if you choose to return the item using your own shipping method.
Refund Processing Time:
Refunds are processed once the returned item arrives at our warehouse. We typically process refunds within 48 hours of receipt and will notify you via email upon completion. Refunds to PayPal accounts are usually immediate, while credit card refunds may take 3-5 business days to process depending on your bank. Refunds will be credited back to your original payment method.
Return Time Limit:
Once a return is approved, the item must be returned within 15 days. Returns initiated after this 15-day period will not be processed.
Failure to return the item within the specified timeframe will be considered a forfeiture of your right to return the product.
Damages and Issues
Please carefully inspect your order upon arrival. If you notice any defects, damage, or receive the wrong item, please contact us immediately. This allows us to promptly assess the issue and take corrective action.
Exchanges
We are happy to provide a replacement product under the following circumstances:
- If the product is significantly damaged during transit (within 30 days of receipt). Proof of damage from the shipping carrier must be provided to Sovol.
- If you received the wrong product (within 30 days of receipt).
- If the product is seriously faulty or has a manufacturing defect (within 30 days of receipt).
- If parts are missing or damaged, Sovol will prioritize sending replacement parts.
To ensure that replacement products arrive in perfect condition, all exchanged items must be returned in their original packaging. Improper packaging that leads to damage may result in associated charges.
Once a replacement is agreed upon, the customer must return the original product within 15 days as instructed. Failure to do so will be considered a waiver of the right to a replacement.
Situations Where Buyer Pays Shipping Costs:
- Returning products for reasons other than a verified defect.
- Accidental returns made by the buyer.
- Returns of personal items.
- Returning items claimed to be defective but are found to be in working condition upon inspection by Sovol quality control.
- Costs related to unauthorized returns (any return not following the approved warranty process).
Printer Packaging
Original packaging is crucial for product protection. Using improper packaging for returns may void your warranty and incur charges. Please follow our packaging instructions carefully to prevent damage during shipping. Sovol covers return shipping costs for verified product quality issues within the warranty period. However, you are responsible for properly packaging the returned product and any damage that occurs during shipping due to inadequate packaging. We strongly advise retaining the original box and packaging materials in case a warranty return becomes necessary.
Refunds Processing
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please be aware that it may take additional processing time (typically 3-5 business days) for your bank or credit card company to post the refund to your account.
If you haven’t received your refund within 15 business days after approval, please contact us at [email protected].
AmazingPrint.net aims to offer a simple and transparent warranty and returns process for the best possible customer experience.
This limited warranty from sovol3d.com does not affect any statutory warranty rights provided by law.
Warranty Information
- 3D Printers and Filament Dryers: 1-Year Warranty
- Accessories: 1-Month Warranty
- Extruder Unit: 3-Month Warranty
*Please note that print plates and nozzles are considered consumable parts and are not covered under warranty, except for failures due to material or manufacturing defects at the time of delivery. Normal wear and tear from prolonged use and cosmetic damage are not covered.
Warranty Eligibility Requirements:
To request product repair under warranty, you must:
- Submit your request within the warranty period, starting from the date of receipt.
- Provide a valid proof of purchase, including receipt, order number, and relevant product and fault information.
- Confirm that the printer has not been modified with third-party parts or firmware.
- Ensure that the defective parts are not a result of incorrect operation or user error.
Warranty Claim Process:
- Clearly describe the product issue, including product details, purchase information, a detailed fault description, and supporting pictures or videos.
- Our technical support engineers will diagnose and attempt to resolve the issue via email or remote assistance.
Warranty Exclusions:
The following situations are not covered under warranty:
- Products lacking sufficient proof of purchase.
- Lost or stolen products.
- Items beyond their warranty period.
- Non-quality related issues reported after 14 days of purchase.
- Free promotional products.
- Damage from external sources.
- Damage caused by product misuse.
Lifetime Customer Support
Sovol is dedicated to providing ongoing technical support and solutions to our customers. This commitment includes assistance with initial setup, configuration, maintenance, software updates, and troubleshooting throughout the product’s lifecycle. Whether you are comparing us to Comgrow 3D printer support or any other brand, we aim to exceed expectations.
- Technical Support: We offer solutions for technical issues, including software installation, hardware troubleshooting, and system configuration.
- Software Updates: Receive regular updates and version upgrades for your product software, including new features and security enhancements.
- Compatibility Support: We ensure our products remain compatible with current operating systems, hardware, and third-party software.
Note: Customers are responsible for return shipping costs for returns not related to product quality. Upon return approval, you can choose to ship the item at your own expense or request a Sovol shipping label. If you opt for a Sovol label, the shipping fee will be deducted from your order refund.
Support Email: [email protected]
Warranty Policy Summary
Warranty Duration: 1 Year for 3D Printers, 1 Month for Accessories.
Eligibility Requirements:
- Request maintenance within 1 year of receiving your product.
- Provide valid proof of purchase, order numbers, and detailed information about the product and fault.
- The printer must be unmodified (no third-party parts or firmware).
- Defective parts must not be due to user error or incorrect operation.
Warranty Claim Steps:
- Detail the product issue, including all relevant information and visual evidence (pictures/videos).
- Our technical support team will work to diagnose and resolve the issue via email or remote assistance.
