At Brother Printer, we place the Fair Treatment of Customers (TCF) at the heart of our core values. We believe in ensuring every customer interaction is handled with integrity and respect. Our commitment is to provide you with not only high-quality printing solutions but also exceptional customer support.
We strive to create an environment where you can confidently engage with us, knowing that your needs are paramount. Our aims are clear and designed with you in mind:
- Confidence in Fair Dealing: We want you to be assured that when you interact with Brother Printer, you are dealing with a company that genuinely prioritizes fairness in all customer relationships.
- Products Designed for You: Our printers and services are carefully developed to meet the specific needs of our diverse customer base. We ensure that our offerings are relevant and targeted to the right consumer groups.
- Clear and Transparent Information: We are committed to providing you with straightforward and comprehensive information. Whether it’s before, during, or after your purchase, we keep you informed every step of the way.
- Suitable Advice and Guidance: If you require advice, you can trust that it will be tailored to your unique situation and circumstances, ensuring it is genuinely helpful and relevant to your needs.
- Reliable Products and Acceptable Service: We guarantee that our Brother printers will perform as expected, and the associated service will consistently meet a high standard – the standard you rightfully anticipate.
- No Unreasonable Post-Sale Barriers: We believe that reaching out for support, making a claim, or submitting a complaint should be a straightforward process. We are committed to removing any unnecessary hurdles in your post-sale experience.
To uphold these promises and ensure we consistently treat our customers fairly, we take concrete actions:
- Investing in Our Staff: We dedicate resources to the continuous training and development of our team. This ensures they are not only competent but also deeply understand the importance of fair customer treatment in every interaction.
- Customer-Centric Advice: We ensure that any advice provided is always aligned with your best interests. Our goal is to guide you towards solutions that truly benefit you.
- Continuous Service and Product Assessment: We regularly evaluate our services and products to ensure they continue to meet your evolving needs and expectations in a dynamic market.
- Empowering Our Staff to Resolve Concerns: We equip our staff to promptly and effectively address any concerns you might raise. Your feedback is important, and we are committed to acting on it swiftly.
We actively monitor our performance against these standards through regular assessments of individual contributions, benchmarking against industry quality standards, and conducting thorough internal audits. This rigorous approach helps us maintain and improve our commitment to you.
Need to Get in Touch with Brother Printer? Contact Us Here.
In the rare instance you need to make a complaint or simply require assistance, Brother Printer makes it easy to contact us. We take every concern seriously and are ready to help. You can reach our dedicated customer support team through the following channels:
Phone: 0161 931 2343
Email: [email protected]
Address:
Brother Sewing Machines Europe GmbH (Attention: Josephine Byrne)
Jones House
Shepley Street
Audenshaw
Manchester
M34 5JD
Whether you have a query about your Brother printer, need technical support, or wish to provide feedback, please do not hesitate to reach out using your preferred method. Our team is here to ensure your experience with Brother Printer is positive and satisfactory.
Finance-Related Complaints
If your concern is specifically related to a finance agreement associated with your Brother printer purchase, you can still initially contact us. We will ensure your complaint is promptly forwarded to Novuna, our credit provider. Novuna is committed to acknowledging your complaint, conducting a thorough investigation, and providing a response within eight weeks.
Reaching an Impasse? The Financial Ombudsman Service
If, after contacting Novuna, you are not satisfied with their response regarding your finance agreement complaint, you have the option to refer your case to the Financial Ombudsman Service. It is important to note that you must contact them within six months from the date of Novuna’s final response letter.
You can contact the Financial Ombudsman Service through these channels:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: [email protected]
For more detailed information, please visit the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
At Brother Printer, we are dedicated to ensuring your satisfaction. Contact us today for any support you may need, and experience our commitment to fair and helpful customer service.
