Experiencing issues with your Square Receipt Printer suddenly refusing to print can disrupt your sales process. Many businesses using Square POS systems rely heavily on these printers for smooth transactions. If you’ve encountered a situation where your receipt printer, previously working perfectly, suddenly stops printing, you’re not alone. This guide outlines a simple yet effective troubleshooting step that might resolve your issue quickly.
One common scenario involves network connectivity, even when your devices are seemingly online. In a recent real-world example, a Square user encountered this exact problem. Their receipt printer, connected via a network and operating flawlessly earlier in the day, stopped printing unexpectedly. Troubleshooting began by checking the obvious: the iPad stand connected to the printer.
Initial checks involved navigating through the Square settings on the iPad. A test receipt print from a secondary iPad stand, connected to a different Square setup, worked without issue, confirming the printer itself was functional and enabled within the Square system. However, the main stand stubbornly refused to print a test receipt and showed as ‘not enabled’. IP addresses for both iPads were verified and matched, ruling out IP address conflicts as the immediate cause.
Suspecting a software glitch, the user attempted to reinstall the printer on the problematic stand. Unfortunately, the iPad could not even detect the printer during the reinstallation process. App versions were then checked, revealing an update pending for the non-working stand. Even after updating to the latest Square version (6.18.2 in this case), the printing issue persisted.
After exhausting standard troubleshooting steps, a surprisingly simple solution emerged: toggling the Wi-Fi connection. By turning off Wi-Fi on the iPad experiencing the printing problem, waiting for ten seconds, and then re-enabling Wi-Fi, the issue was instantly resolved. Upon reconnecting to Wi-Fi, the iPad immediately recognized the printer, and a test receipt printed successfully. Remarkably, the IP address remained the same as before, and consistent with the working iPad stand.
While the exact root cause of this temporary printer malfunction remains unclear, this experience highlights the effectiveness of a simple Wi-Fi reset. Even with static IP addresses assigned by the router and both iPad stands connected to the network, a temporary communication hiccup can occur. Toggling Wi-Fi effectively refreshed the connection and restored printing functionality.
If you find your square receipt printer is suddenly unresponsive, before diving into complex troubleshooting, try this quick Wi-Fi toggle method on your connected iPad or device. It might save you considerable time and frustration. If the problem persists, ensure your Square app and device OS are up to date and consider contacting Square Support at 855-700-6000 for further assistance.
