Dear Elohi, I appreciate your detailed response and the time you took to reply to my query. It’s clear you are an HP agent. However, with all due respect, I must say that for an average person like myself, who isn’t a technician, the suggestions and instructions provided are simply not practical.
I successfully printed a test page, but all subsequent print jobs failed. The cartridges are full, and there are no paper jams or obstructions. It seems HP expects its customers to disassemble their printers as if they were skilled technicians. This approach is indicative of a company that doesn’t know how to provide proper customer service.
My solution? I discarded the Hp 4100 Printer! Last Friday, I purchased a new printer – from a different company, of course, and definitely not HP.
To anyone considering an HP printer, I strongly advise against it. If you ever require service, you’ll find it’s a nightmare. HP lacks accessible human customer service. Attempting to contact their online support is also an ordeal, requiring an hour just to locate the printer’s serial number. In short, HP seems to operate in a way that actively discourages customer interaction. Again, thank you for your efforts, but my experience with the HP 4100 printer and HP customer service has led me to switch brands entirely.
