When you purchase a new Canon Pixma Ts3722 Wireless All-in-one Printer, you’re investing in a device designed to handle your everyday printing, scanning, and copying needs. To protect your investment, Canon U.S.A., Inc. provides a limited warranty for this product, ensuring peace of mind and reliable support should you encounter any issues. This article breaks down the details of the Canon U.S.A. Limited Warranty specifically applicable to the Pixma TS3722 printer, helping you understand your coverage and how to utilize it.
Canon’s Limited Warranty for Your Pixma TS3722
Canon U.S.A. warrants the Pixma TS3722 printer against defects in materials and workmanship under normal use and service. This warranty applies exclusively to products purchased and used within the United States. Whether you bought a brand-new Pixma TS3722 or a certified refurbished model, Canon stands behind its product.
Warranty Coverage Period
For a brand new Pixma TS3722 printer, the limited warranty is valid for one (1) year from the original date of purchase. If you opted for a refurbished Pixma TS3722, it also comes with a one (1) year warranty starting from the original purchase date. It’s important to keep your proof of purchase, as a dated bill of sale is required when seeking warranty service. This warranty ensures that if your printer proves defective within this period, Canon will provide the necessary support.
What the Warranty Covers
Under this limited warranty, if your Pixma TS3722 is returned to a Canon USA repair facility or a Canon USA Authorized Service Facility (ASF) and is found to be defective upon inspection, Canon will take one of the following actions:
- Repair: Canon may repair your printer using new, remanufactured, repaired, or recycled parts.
- Exchange for New: You might receive a brand new Pixma TS3722 as a replacement.
- Exchange for Refurbished: Canon could exchange your defective unit for a refurbished Pixma TS3722.
The decision of repair or replacement is at the discretion of the Canon USA repair facility or the ASF. Importantly, any repair or replacement under warranty does not extend the original warranty period. The warranty remains valid only for the remainder of the initial one-year period.
Items Not Covered Under Warranty
It’s crucial to understand what is not covered by the Canon Pixma TS3722 limited warranty. This warranty does not extend to accessories or consumable items. Specifically, items like paper and ink cartridges for your Pixma TS3722 are excluded from warranty coverage and replacement. These are considered consumables used in the normal operation of the printer.
Furthermore, the warranty has limitations when it comes to compatibility and misuse. The limited warranty only applies if the Pixma TS3722 is used with compatible computers, peripherals, and software. Canon is not responsible for issues arising from non-compatible items, except for Canon-brand peripherals covered under a separate warranty. Non-Canon brand equipment or software bundled with the printer are sold “as is” without any warranty from Canon.
The warranty also explicitly excludes coverage in situations resulting from:
- Damage due to misuse or external factors: This includes loss or damage resulting from abuse, neglect, mishandling, improper packaging, alterations, accidents, electrical issues, improper use, failure to follow operating instructions, or environmental conditions not specified in the user manual. Damage like dropping the printer or scratches are presumed to be from misuse.
- Use of non-Canon parts or supplies: Using parts, media, software, or supplies not sold by Canon, including non-Canon or refilled ink cartridges, that cause damage or frequent service calls voids the warranty. Always use genuine Canon ink in your Pixma TS3722 for optimal performance and warranty compliance.
- Altered product identification: If the Pixma TS3722’s serial number or dating has been defaced, altered, or removed, the warranty is void.
System software and utility software provided with the Pixma TS3722 are also provided “as is” without warranty from Canon. Warranty for software is covered under the software manufacturer’s license agreement.
InstantExchange Service for Quick Printer Replacement
Canon offers an InstantExchange Service for the Pixma TS3722, providing a swift solution if your printer malfunctions during the warranty period. This service is designed to minimize downtime and get you back to printing quickly.
How InstantExchange Works
If you encounter a problem with your Pixma TS3722, your first step is to contact Canon Customer Care Center or an ASF technician. They will attempt to diagnose and resolve the issue over the phone. If the problem cannot be fixed remotely, and you are eligible for InstantExchange, you will be issued a reference number.
You’ll need to provide your Pixma TS3722’s serial number, your contact information, and a shipping address (must be a street address within the continental United States, Alaska, or Hawaii). Canon will then ship a replacement Pixma TS3722 to you, prepaid.
Once you receive the replacement printer, which may be new or refurbished, you must return your original defective Pixma TS3722 to Canon. The replacement package includes instructions and a prepaid waybill for the return. It’s crucial to use the original packaging from the replacement printer to ship back your defective unit. Include your reference number, a copy of your dated proof of purchase, and a detailed explanation of the problem with the returned printer. Important: Do not return the printhead, ink cartridges, or ink tanks with your defective printer.
Benefits and Availability of InstantExchange
The InstantExchange Service is designed for speed and convenience. If you request the service by 3 p.m. E.T. Monday through Friday (excluding holidays), Canon aims to ship the replacement Pixma TS3722 the same day. While same-day shipment is not guaranteed due to factors outside Canon’s control, they strive to process exchanges as quickly as possible.
Keep in mind that the replacement Pixma TS3722 you receive might be a refurbished or reconditioned unit, but it will be covered for the remaining period of your original limited warranty. By using the InstantExchange service, you agree to keep the replacement printer, and your original Pixma TS3722 becomes the property of Canon USA.
InstantExchange service is available only during the express limited warranty period of your Pixma TS3722 and only within the continental United States, Alaska, and Hawaii.
Claiming Warranty Service for Your Pixma TS3722
Should you need to claim warranty service for your Pixma TS3722, Canon provides two main hardware support options: Authorized Service Facility Carry-In/Mail-In Service and InstantExchange Service.
Authorized Service Facility (ASF) Carry-In/Mail-In Service
Canon’s Carry-In/Mail-In Service allows you to take your Pixma TS3722 to a Canon USA Authorized Service Facility (ASF) or mail it in for repair or exchange, at Canon’s discretion. You can find the nearest ASF by visiting Canon USA’s website or calling the Canon USA Customer Care Center. A Pixma TS3722 covered under warranty will be repaired or exchanged and returned to you free of charge by the ASF.
Choosing Between Service Options
The best service option for you depends on your situation. If you need a quick replacement and can’t be without your Pixma TS3722 for long, InstantExchange is ideal, provided your issue can’t be resolved over the phone. If you prefer to have your specific printer repaired or don’t mind a longer service time, the Carry-In/Mail-In service is a viable option.
In either case, remember that a dated proof of purchase is essential when seeking warranty service.
Customer Support for Pixma TS3722
Canon offers comprehensive customer technical support for your Pixma TS3722. You can access a range of support options to troubleshoot issues and get assistance:
- Online Support: Canon’s support website (www.usa.canon.com/support) provides interactive troubleshooting, driver downloads, FAQs, and hours of operation. This is often the quickest way to find answers to common questions.
- Toll-Free Phone Support: For live technical support, you can call 1-800-OK-CANON (1-800-652-2666), Monday to Friday (excluding Canon holidays).
- Support for the Hearing Impaired: A Telephone Device for the Deaf (TDD) line is available at 1-855-270-3277.
Conclusion: Peace of Mind with Canon Warranty
Understanding the warranty for your Canon Pixma TS3722 Wireless All-In-One Printer ensures you are protected against potential defects and know how to access support when needed. Canon’s Limited Warranty and InstantExchange Service are designed to provide reliable service and minimize disruption to your printing needs. By keeping your proof of purchase and understanding the terms of your warranty, you can confidently use your Pixma TS3722, knowing Canon stands behind its product. Remember to always use genuine Canon supplies to maintain your warranty and the optimal performance of your printer.
