When you invest in a Canon Printer, like the popular TS3322 model, understanding the warranty and service options is crucial for peace of mind. Canon U.S.A., Inc. provides a Limited Warranty for its products, ensuring protection against defects in materials and workmanship. This article breaks down the details of this warranty, specifically relevant to users of Canon printers and similar products in the USA.
Decoding Your Canon USA Limited Warranty
Canon USA’s Limited Warranty applies to new or refurbished Canon-brand products purchased and used within the United States. This warranty is a commitment from Canon to stand behind the quality of their products, including devices like the Canon Printer Ts3322.
Warranty Coverage Period
Your Canon product, including printers like the TS3322, is protected against manufacturing defects for a period of one (1) year from the original purchase date. This coverage applies whether you purchased the product new or as a certified refurbished unit. This means that for a full year after your purchase, Canon warrants that your printer will be free from defects arising from materials or workmanship during normal use.
What Happens if Your Product is Defective?
Should your Canon printer, such as the TS3322, prove to be defective during the warranty period, Canon USA offers a clear process for resolution. If you return your product to a Canon USA repair facility or an Authorized Service Facility (ASF) and inspection confirms the defect, Canon will take one of the following actions at their discretion:
- Repair: Your printer will be repaired using new, remanufactured, repaired, or recycled parts.
- Exchange for New: You may receive a brand new replacement printer.
- Exchange for Refurbished: You might be offered a refurbished printer of comparable quality.
It’s important to note that any repair or replacement under warranty does not extend the original warranty period. The warranty continues from the original purchase date. To avail of warranty service, you will need to provide dated proof of purchase, such as a copy of your sales receipt.
What is Not Covered Under the Limited Warranty?
While the Canon Limited Warranty is comprehensive, it’s important to understand its limitations. The warranty does not cover accessories or consumable items such as paper and ink cartridges. These consumables are expected to be replaced periodically as part of normal printer operation and are not covered by the warranty.
Furthermore, the warranty is contingent upon using the Canon product with compatible equipment and software. Canon USA is not responsible for issues arising from the use of incompatible computers, peripherals, or software, except for compatible Canon brand peripherals covered under a separate warranty. Non-Canon branded equipment and software that may be bundled with the product are sold “as is” without any warranty from Canon USA.
Situations Where Your Warranty Might Be Void
The Limited Warranty has specific exclusions, and it’s crucial to be aware of situations that can void your warranty coverage. The warranty does not apply in the following circumstances:
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Damage due to misuse or external factors: Damage resulting from abuse, neglect, mishandling, improper packaging, alteration, accidents, electrical fluctuations, improper use, failure to follow operating instructions, or environmental conditions not outlined in the user manual is not covered. This includes physical damage like dropping the printer, scratches, and abrasions, which are presumed to be due to misuse.
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Use of non-Canon parts or supplies: Using parts, media, software, or supplies not sold by Canon USA, including non-Canon ink cartridges or refilled ink cartridges, that cause damage or lead to frequent service calls is not covered. Canon recommends using genuine Canon ink and supplies to ensure optimal printer performance and maintain warranty validity.
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Tampered Serial Number: If the product’s serial number or dating has been defaced, altered, or removed, the warranty is void. The serial number is crucial for identifying the product and verifying warranty status.
Software and System Software Warranty
It’s important to note that any system software (factory-loaded or provided on disks/CD-ROMs) and utility software distributed with or for the Canon product are provided “as is” without warranty from Canon USA. The warranty for such software, if any, is provided by the software manufacturer as detailed in their license agreement. If you haven’t received a copy of the software manufacturer’s license agreement, contact Canon USA immediately.
Understanding Implied Warranties and Liabilities
Canon USA explicitly states that no implied warranty, including merchantability or fitness for a particular purpose, applies to the product after the express Limited Warranty period expires. Furthermore, no other express warranty or guarantee given by any other party is binding on Canon USA.
Canon USA also disclaims liability for certain types of damages. They are not liable for loss of revenue or profits, inconvenience, costs for substitute equipment or service, storage charges, data loss or corruption, or any other special, incidental, or consequential damages arising from the use, misuse, or inability to use the product. This limitation of liability applies regardless of the legal basis of the claim and even if Canon USA has been advised of the possibility of such damages. In any case, the maximum recovery from Canon USA is limited to the purchase price of the product.
You assume all risks and liabilities for loss, damage, or injury to yourself and your property and to others arising from the possession, use, misuse, or inability to use the Canon product, unless directly caused by the negligence of Canon USA.
Some states may have laws that do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so some of these limitations might not apply to you depending on your location. The Limited Warranty is only for the original purchaser or the gift recipient and represents your exclusive remedy.
Canon Customer Support and Service Options
Canon USA provides extensive customer support options to assist you with your Canon printer TS3322 and other products:
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Online Troubleshooting and Support: Canon’s website (www.usa.canon.com/support) offers interactive troubleshooting, driver downloads, FAQs, and hours of operation for support services. This is often the quickest way to find answers to common questions or resolve minor issues.
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Toll-Free Live Technical Support: For more direct assistance, you can call Canon’s toll-free technical support line at 1-800-OK-CANON (1-800-652-2666). Support is available Monday to Friday, excluding Canon holidays.
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Support for the Hearing Impaired: For users with hearing impairments, Canon offers a Telephone Device for the Deaf (TDD) line at 1-855-270-3277.
Service Options: Carry-In/Mail-In and InstantExchange
If your Canon printer requires service under warranty, Canon USA provides two main hardware support options:
1. Authorized Service Facility Carry-In / Mail-In Service:
This option allows you to take your printer to a Canon Authorized Service Facility (ASF) or mail it in for repair or exchange, at Canon’s discretion. You can find the nearest ASF through Canon’s website (www.canontechsupport.com) or by calling the Canon USA Customer Care Center at 1-800-828-4040. Canon will repair or exchange the product and return it to you free of charge.
2. InstantExchange Service:
For quicker resolution, Canon offers an InstantExchange Service. A Canon technician will first attempt to diagnose and resolve the issue over the phone. If phone support is insufficient, and you are eligible and opt for InstantExchange, you will receive a reference number and instructions. Canon will ship a replacement product to you, typically the same day if the request is made before 3 p.m. E.T. on a weekday (excluding holidays). The replacement unit may be new or refurbished and is covered for the remaining period of your original warranty.
With InstantExchange, you keep the replacement product, and Canon retains your original product. You are required to return your original printer in the shipping carton provided with the replacement, including the reference number, proof of purchase, and a description of the problem. Crucially, remember to retain your printhead and ink cartridges/tanks as these should not be returned with the printer. InstantExchange service is available only during the express limited warranty period and within the continental United States, Alaska, and Hawaii.
Conclusion: Leveraging Your Canon Printer Warranty
Understanding your Canon Printer TS3322 warranty and service options empowers you to protect your investment. By familiarizing yourself with the coverage details, exclusions, and available support services, you can ensure a smooth experience should you encounter any issues with your printer. Canon’s commitment to quality and customer support provides valuable peace of mind for users of their products. Remember to keep your proof of purchase handy and utilize Canon’s support resources should you need assistance with your Canon printer.
