Washington University in St. Louis (WashU) utilizes the PaperCut print management system, enabling students to conveniently print from their personal laptops across various campus locations. This system ensures efficient and accessible printing services for the WashU community.
For your convenience, WashU provides numerous printing stations strategically located throughout the campus. While specific locations are readily available on the WashU campus map and within the PaperCut system, you can typically find printers in libraries, student centers, and academic buildings. These locations are designed to be easily accessible, ensuring you can print your documents wherever you are studying or working on campus.
In the event of printer malfunctions, such as damaged prints, paper shortages, ink smudges, or wrinkled pages, WashU offers a straightforward print refund process. Students are eligible to request refunds for print jobs affected by these errors. To initiate a refund, you must submit a request within two weeks of the print job submission date. The refund request can be easily submitted through the ServiceNow platform. Simply navigate to the ServiceNow refund request form and follow the prompts to detail your refund request.
Step-by-Step Guide to Using STS Printers for WashU Printing
For utilizing WashU’s Student Technology Services (STS) printers, follow these simple instructions for printing, scanning, and copying:
Printing
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Swipe your WUSTL ID card. Initiate the process by swiping your valid WUSTL ID card at the printer interface to access your account and printing options.
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Access Print Release. On the printer’s touchscreen, tap the “Print Release” button. This will display a comprehensive list of all print jobs you’ve sent to the queue within the last 36 hours.
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Select and Print. Carefully review the list of print jobs and touch each job you wish to print. Once you have selected all desired documents, press the “Print” button located on the bottom right corner of the screen to commence printing.
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Sign Out. After your print jobs are complete, remember to navigate back to the home menu and tap the “Sign Out” button to securely log out of your account.
Scanning
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Swipe your WUSTL ID card. Begin by swiping your WUSTL ID card at the designated card reader to log in and access scanning functionalities.
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Select Scan to Email. Touch the “Scan” button on the touchscreen, and subsequently select the “Scan to Email” option to send scanned documents directly to your email address.
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Enter Recipient Email. On the subsequent screen, fill in the “TO” field with the intended recipient’s email address. Note that other options are either optional or will automatically populate.
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Send Scan. Tap the “Send” button to transmit your scanned document to the specified email address.
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Sign Out. Return to the home menu and touch “Sign Out” to ensure your session is securely closed.
Copying
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Swipe your WUSTL ID card. Initiate the copying process by swiping your WUSTL ID card at the printer to gain access to the copying features.
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Select Copy Function. Touch the “Copy” button on the printer’s touchscreen to enter the copying interface.
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Adjust Settings and Copy. Modify any necessary copy settings as per your requirements and then press the “Copy” button to start the copying process.
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Sign Out. Remember to sign out by navigating back to the home screen and pressing the “Sign Out” button after you have finished copying.
By following these straightforward steps, WashU students can effectively utilize the campus printing, scanning, and copying services provided by STS printers and the PaperCut system.
